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Auto Repair & Diagnosis
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Personal CareOur goal is to look out for your best interests and do the best job we can for an honest wage. We're not out to present a polished professional image, but to build a trusted personal relationship where you can feel at home. Save MoneyRepairing modern cars is flat out expensive but because we really do "look out for your best interests" we will likely save you thousands of dollars over the years. We don't use the typical sales quotas, goals, spiffs, bonuses or other tools to drive sales. Our service recommendations are based solely on the safety, performance, economy and reliability of your vehicle tempered by our understanding of your desires, preferences and current situation. If the service can wait or if for some reason we think it's better not to invest the repair cost in your current car, we'll give you that opinion rather than just do the job to get the money. Accurate Technical Service AdviceWe do our best to give you accurate information about your car, so you can make the right service decisions. Sometimes you'll talk to the tech working on your car so you're sure to get the "straight scoop". But no matter who you talk to, we emphasize honesty and accuracy in communication to our service writers, apprentices and technicians. This may seem like no big deal, but unfortunately, we've observed that a surprisingly large number of service writers in the industry don't accurately relay info to the customer; whether accidentally from technical ignorance of the subject or intentionally, to appear knowledgeable or even to over sell, either way makes it impossible to know what you really need. We train our staff to readily offer those under-used words "I don't know, but I'll find out".
Other Benefits we offer at CarScope
Automotive Diagnosis:
Auto Repair:
Tires:We sell tires from a wide range of manufacturers at a competitive price. Tire Safety: Good tires are critical to your safety. Now and then I hear people say they think a tire store tried to rip them off when they recommended replacing tires before they are worn down to the State Inspection limit of 2/32s of an inch. That's not necessarily a "rip off". Actually, if the tire is worn below half the original tread life there is a good bit of traction loss in the rain or snow and that can be dangerous. Here is an article from Consumer Reports that confirms and explains this. Though certainly the tire salesman should fully explain that it is only in wet weather when it becomes a problem. Pressuring you without explaining that would be questionable. (More about rip-offs) Tire Balancing:
We force match your new tires to Original Equipment rims for maximum balance.
The tire manufacturer marks the location of the greatest radial force variation
(RFV) with a round sticker, yellow dot or similar method on the sidewall of the
tire. When we mount the tires on the rims we align the low spot on the
rim, usually at the valve stem, with the RFV mark on the tire. The
now O.E.M./Force matched tire will greatly increase the ride quality of the
vehicle. Just another way we go the "extra mile" to look out for you.
All Fluid, Tune-up & other Maintenance Needs:We customize the factory maintenance schedules to reflect your car's actual needs and your driving habits. This saves you money by better protection for your automobile and by eliminating unneeded or duplicated maintenance costs.
We track the following
maintenance items for you with our shop management system: Antifreeze Flush *4x4 Transfer Case Coolant Hoses *Fuel Filter Oxygen Sensors Thermostat Wiper Blades *The items with an asterisk in front of them are not applicable to some vehicles.
VIDEO We Service Domestic and Asian vehicles
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Located
off of Cedar Road in Great Bridge.