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3 Year/36,000 mile Warranty
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Parts and Labor
See
below for warranty details.
Warranty on complete replacement unit (engine, transmission, differential and transfer case) varies
depending on which option
you choose.
We also partner with BG Products to provide you with these
additional benefits
 FREE
24-Hour Towing Or
Roadside Assistance
$150 Value!
Any time you get our 5,000 mile
“Friction Fighter” oil
change you are covered for road-side emergencies.
Oil Change
Prices and Options.
Up to $4,000 worth of FREE repairs!
National plan protects any system that you’ve done routine maintenance on at
CarScope. Call or
click here for details.
Warranty Details
Requirements and Exclusions
Though we always try to help the customer as best we can
including being generous in the application of our warranty, we
have to mention these things. They are common sense but sometimes it's
better to have them in writing. Not only does heeding these items maintain
your warranty, but they are good practices to keep your car in shape whether you
have a warranty or not. The goal is for you to properly maintain and care
for your car so it will serve you well. That's what we're here to help you
do.
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PREVENTATIVE MAINTENANCE: As with all warranties, proper
maintenance of the warranted item/system is required to maintain the
warranty coverage. For example, if we install new fuel injectors they
have to be cleaned regularly to prevent future failure. Or if we
replace a water pump the antifreeze/coolant must be flushed and changed to
maintain the warranty. In this example, particulate contamination can
damage the pump seal and the maintenance is needed to prevent the new pump
from developing a leak. A lot of things, like an
alternator for example, do not require maintenance, so neither does their
warranty.
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INTERVALS: To keep it simple we use the
BG recommended intervals as our
warranty requirement for all makes and models. That is no more than 5,000 miles
for oil changes and fuel system cleaner. Steering parts requiring it must
be lubed at oil changes. Other fluids must be changed every 30,000 miles.
Any thing not covered by those intervals must be maintained as required at
factory recommended intervals. At our discretion, we may waive this
requirement and fix it under warranty even if the maintenance is not done.
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POOR CONDITION: Special circumstances like a very rusty
cooling system may require multiple services to get it clean, and if it is not
possible to clean it there would be no warranty at all on the water pump,
radiator, etc. We cannot warranty things that are out of our
control. Again, we'll use our discretion to determine if the failure was
due to the poor condition (rust in this case).
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EXTERNAL DAMAGE: Damage caused to our
warranted item by failure of another part is also out of our control and is not
covered. For example. if an oil or water leak develops and it
saturates the alternator we put on and shorts it out and ruins it, we are not
under obligation to replace the alternator. Though we usually do what we
can for you even in that circumstance.
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NEGLECT: Similar to external damage above, some things just
wouldn't happen if you fix problems as they occur instead of putting them off.
In our water pump example, a leak elsewhere in the coolant system that is
not promptly repaired can cause cavitation and corrosion causing water pump failure
and other damage as well.
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ABUSE And of course abuse such as racing or off road use
can void the warranty on our repairs as well, depending on the item.
Decisions about voiding or honoring the warranty are made at our
discretion and we will explain any technical reasons should these situations
occur. Seldom do we get any warranty issues at all and when we do it's very seldom that
these requirements come into play. And we always lean toward helping our
customers if it's at all reasonable.
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Located
off of Cedar Road in Great Bridge.